The company I work for has a strict policy regarding refunds. In addition to honouring the statutory rights of our customers, they are also quite happy, to give customers a full refund on an item within 28 days, provided they have a valid receipt, and it is in a resaleable condition, just because they change their mind. They are under no legal obligation to do so, but they do so anyway, in order to provide a good service. However, time, and time again, we get idiots in demanding a refund, several months after an item has been sold out. Apparently 28 days isn't enough time to decide if they want it or not. Or we get people who come in without a receipt at all, also demanding a refund. A lot of them claim it is their right to get a full refund, but it is clear that they don't know their rights at all.
FACT-You need a valid receipt (ie within 28 days of purchase)
FACT-Changing your mind does not give you a legal guarantee of a refund. There has to be a fault.
People like these make me lose faith in humanity.
Monday, September 28, 2009
Why I'm here
Hello everyone, I am Vladimir (not really). As part of my continuous assessment for my ICT module, I am required to make a blog, on something of significance to me. I have chosen to base my blog on working in retail. I will tell stories of my own personal experiences, and offer my opinions on the numerous problems in the retail industry. Watch this space, and see how I progress as a blogger over time.
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